EkRishta Matrimonial

Refund Policy – Ekrishta

Effective Date: [25/05/2026]

Welcome to Ekrishta. We value our members and strive to provide reliable matrimonial services. This Refund Policy explains the terms and conditions related to payments, cancellations, and refunds for services purchased on our platform.

1. Membership Fees

All membership plans, premium subscriptions, profile boosts, and paid services offered on Ekrishta are payable in advance.

2. No Guarantee of Match

Ekrishta provides a platform for matrimonial connections and introductions. We do not guarantee:

Marriage outcomes
Compatibility between members
Responses from other members
Successful communication or meetings

Therefore, payments made for membership or services are generally non-refundable.

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

Duplicate payment made by mistake
Payment deducted but service not activated
Technical error caused by Ekrishta resulting in failure of service
Unauthorized transaction reported within 48 hours

All eligible refund requests are subject to verification by our support team.

4. Non-Refundable Services

The following services are strictly non-refundable:

Used membership plans
Profile verification charges
Personalized matchmaking services
Horoscope matching services
Featured profile promotions
Any partially used subscription period

5. Cancellation Policy

Users may cancel auto-renewal of subscriptions at any time from their account settings. Cancellation will stop future billing but will not entitle the user to a refund for the current active plan.

6. Refund Processing

Approved refunds will be processed within 7–14 business days to the original payment method used during the transaction.

Ekrishta shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

7. Fraudulent or Misuse Cases

Ekrishta reserves the right to deny refunds if:

The account violated platform policies
Fake information or misuse was detected
Services were already substantially utilized

8. Contact Us

For refund-related concerns, users may contact our support team:

Phone: +91 92252 09905

By using Ekrishta services and making payments on the platform, you agree to this Refund Policy.