Refund Policy

Effective Date: [25/05/2026]

Welcome to Ekrishta. We value our members and strive to provide reliable matrimonial services. This Refund Policy explains the terms and conditions related to payments, cancellations, and refunds for services purchased on our platform.

All membership plans, premium subscriptions, profile boosts, and paid services offered on Ekrishta are payable in advance.

Ekrishta provides a platform for matrimonial connections and introductions. We do not guarantee:

• Marriage outcomes
• Compatibility between members
• Responses from other members
• Successful communication or meetings

Therefore, payments made for membership or services are generally non-refundable.

Refunds may be considered only under the following circumstances:

• Duplicate payment made by mistake
• Payment deducted but service not activated
• Technical error caused by Ekrishta resulting in failure of service
• Unauthorized transaction reported within 48 hours

All eligible refund requests are subject to verification by our support team.

The following services are strictly non-refundable:

• Used membership plans
• Profile verification charges
• Personalized matchmaking services
• Horoscope matching services
• Featured profile promotions
• Any partially used subscription period

Users may cancel auto-renewal of subscriptions at any time from their account settings. Cancellation will stop future billing but will not entitle the user to a refund for the current active plan.

Approved refunds will be processed within 7–14 business days to the original payment method used during the transaction.

Ekrishta shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

Ekrishta reserves the right to deny refunds if:

• The account violated platform policies
• Fake information or misuse was detected
• Services were already substantially utilized

For refund-related concerns, users may contact our support team:

Email: support@ekrishta.in

Phone: +91 93252 67580

By using Ekrishta services and making payments on the platform, you agree to this Refund Policy.